About Me

Hi, I’m Chiegeonu Ann Bello, a dynamic and results-oriented professional with over 8 years of experience in customer support, virtual assistance, and client operations.


I specialize in transforming customer experiences, streamlining operations, and building relationships that drive business growth.

Throughout my career, I’ve consistently delivered exceptional results:

  • Achieved a 98% customer satisfaction rate by resolving inquiries with speed and empathy.
  • Reduced client onboarding time by 40% and improved project delivery timelines by 50%.
  • Increased revenue by 40% through strategic upselling and cross-selling initiatives.
  • Streamlined invoicing processes, cutting payment cycles by 95%, and reconciled 45% of outstanding accounts within just 2 weeks.

My expertise spans customer relationship management, account management, technical support, and virtual assistance, backed by proficiency in tools like Zendesk, Freshdesk, HubSpot, Trello, and Google Suite.


I’m not just a problem-solver; but a proactive innovator who identifies opportunities to optimize workflows, enhance productivity, and deliver measurable results.


What sets me apart is my customer-centric approach, attention to detail, and ability to adapt to fast-paced environments. Whether it’s managing complex client operations, training high-performing teams, or providing seamless virtual assistance, I bring a blend of technical expertise, strategic thinking, and unwavering dedication to every project.


I’m passionate about empowering both small and medium businesses to thrive by delivering exceptional service and building lasting relationships.


When I’m not working, I’m continuously upgrading my skills, with certifications in IT Support, Modern Supervisor Skills, and Design Thinking.

Skills

Technical Skills:

Customer Support Tools:

  • Proficient in Zendesk and Freshdesk for managing customer inquiries, resolving tickets, and maintaining high satisfaction rates.
  • Skilled in HubSpot and ClickUp for CRM, and workflow automation to streamline customer interactions.
  • Experienced in Tawk Chat for real-time customer engagement and issue resolution.

Project Management Tools:

  • Expertise in Trello and Monday.com for task management, project tracking, and team collaboration.
  • Proficient in Slack for seamless communication and coordination across cross-functional teams.

Productivity Tools:

  • Advanced knowledge of Google Suite (Docs, Sheets, Slides, Gmail) and MS Office (Word, Excel, PowerPoint) for documentation, reporting, and presentations.
  • Skilled in OneDrive and Dropbox for secure file storage, sharing, and collaboration.

Data Analysis:

  • Experienced in data entry, variance analysis, and financial reporting to ensure accuracy and support decision-making
  • Skilled in generating actionable insights from data to improve operational efficiency.

CRM Platforms:

  • Proficient in HubSpot and ClickUp for managing customer relationships, tracking interactions, and automating workflows.
  • Basic proficiency in Salesforce for CRM.
Skills

Soft Skills:

Customer-Centric Approach:

  • Prioritizing customer needs and delivering personalized solutions to enhance satisfaction and loyalty.

Effective Communication:

  • Clear, empathetic, and professional communication across email, chat, and phone channels.

Problem-Solving:

  • Resolving complex issues with creativity, efficiency, and a focus on long-term solutions.

Attention to Detail:

  • Ensuring accuracy in data, reports, and customer interactions to maintain high standards.

Adaptability:

  • Thriving in fast-paced environments and embracing change to meet evolving business needs.

Team Collaboration:

  • Working seamlessly with cross-functional teams to achieve shared goals and deliver projects on time.

Leadership:

  • Mentoring and training teams to improve performance, productivity, and overall effectiveness.

Why Choose Me?

Why Choose Me?

  • Proven Track Record: Consistently exceeding targets and delivering measurable results.
  • Customer-First Mindset: Prioritizing client satisfaction and building trust through every interaction.
  • Technical Proficiency: Skilled in the latest tools and platforms to streamline operations.
  • Adaptability: Thriving in dynamic environments and embracing new challenges with confidence.
  • Strategic Thinker: Identifying opportunities for growth and implementing solutions that drive success.

Achievements

  • Best Direct Sales Agent on New-to-Bank Acquisition, Union Bank (2019).
  • Best Direct Sales Agent with Highest Loan Acquisition, Union Bank (2018).
  • Best Sales and Service Executive on UnionMobile and UnionOnline Enrollments, Union Bank (2017).
  • Achieved 100% customer satisfaction ratings across multiple roles.
  • Increased revenue by 40% through upselling and cross-selling strategies.
  • Reduced client onboarding time by 40% and improved project delivery timelines by 50%.

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