About Me

Hi, I'm Chiegeonu Ann Bello, an AI Operations and Customer Support Specialist.

You are running a small business. You are managing operations, serving customers, and chasing growth. Your big ideas sit on the back burner because there are not enough hours in the day.

I fix that.

I have 8+ years of experience in customer success and operations. I work with small business owners across the US, UK, and Nigeria, combining AI tools with direct support to help your business run better.

At Union Bank Nigeria, I managed 60+ support tickets daily, maintained a 98% customer satisfaction score, and cut response times by 88%. I have trained 50+ staff and reduced client onboarding time by 40%.

I identify problems, build better processes, and deliver work you do not have to redo.

What I Do

 

AI Virtual Assistance

I manage your inbox, schedule, admin tasks, and workflows. I use AI tools to automate the repetitive work so you spend your time where it counts. You get a proactive, organized assistant who stays ahead of your to-do list.

 

Customer Support and Success

I handle your customer communications across platforms including HubSpot, Zendesk, Salesforce, and Freshdesk. I resolve issues fast, follow up consistently, and keep your clients satisfied. At Union Bank, I retained 80% of key clients through direct, personal engagement.

 

Book Ghostwriting

You have the knowledge and the experience. I turn them into a finished book. I write in your voice, follow your structure, and deliver a manuscript you are proud to publish. Business books, memoirs, thought leadership titles. If you have the ideas, I will write the pages.

Skills

Technical Skills:

Customer Support Tools:

  • Proficient in Zendesk and Freshdesk for managing customer inquiries, resolving tickets, and maintaining high satisfaction rates.

  • Skilled in HubSpot and ClickUp for CRM, and workflow automation to streamline customer interactions.

  • Experienced in Tawk Chat for real-time customer engagement and issue resolution.

Project Management Tools:

  • Expertise in Trello and Monday.com for task management, project tracking, and team collaboration.

  • Proficient in Slack for seamless communication and coordination across cross-functional teams.

Productivity Tools:

  • Advanced knowledge of Google Suite (Docs, Sheets, Slides, Gmail) and MS Office (Word, Excel, PowerPoint) for documentation, reporting, and presentations.

  • Skilled in OneDrive and Dropbox for secure file storage, sharing, and collaboration.

Data Analysis:

  • Experienced in data entry, variance analysis, and financial reporting to ensure accuracy and support decision-making

  • Skilled in generating actionable insights from data to improve operational efficiency.

CRM Platforms:

  • Proficient in HubSpot and ClickUp for managing customer relationships, tracking interactions, and automating workflows.

  • Basic proficiency in Salesforce for CRM.

Skills

Soft Skills:

Customer-Centric Approach:

  • Prioritizing customer needs and delivering personalized solutions to enhance satisfaction and loyalty.

Effective Communication:

  • Clear, empathetic, and professional communication across email, chat, and phone channels.

Problem-Solving:

  • Resolving complex issues with creativity, efficiency, and a focus on long-term solutions.

Attention to Detail:

  • Ensuring accuracy in data, reports, and customer interactions to maintain high standards.

Adaptability:

  • Thriving in fast-paced environments and embracing change to meet evolving business needs.

Team Collaboration:

  • Working seamlessly with cross-functional teams to achieve shared goals and deliver projects on time.

Leadership:

  • Mentoring and training teams to improve performance, productivity, and overall effectiveness.

Why Choose Me?

Why Choose Me?

  • Proven Track Record: Consistently exceeding targets and delivering measurable results.

  • Customer-First Mindset: Prioritizing client satisfaction and building trust through every interaction.

  • Technical Proficiency: Skilled in the latest tools and platforms to streamline operations.

  • Adaptability: Thriving in dynamic environments and embracing new challenges with confidence.

  • Strategic Thinker: Identifying opportunities for growth and implementing solutions that drive success.

Achievements

  • Best Direct Sales Agent on New-to-Bank Acquisition, Union Bank (2019).

  • Best Direct Sales Agent with Highest Loan Acquisition, Union Bank (2018).

  • Best Sales and Service Executive on UnionMobile and UnionOnline Enrollments, Union Bank (2017).

  • Achieved 100% customer satisfaction ratings across multiple roles.

  • Increased revenue by 40% through upselling and cross-selling strategies.

  • Reduced client onboarding time by 40% and improved project delivery timelines by 50%.

My Approach

 

I listen before I act. I ask the questions others skip. I learn your business, your standards, and your goals before I produce a single piece of work.

 

I use AI to work faster and smarter, not to cut corners. Every deliverable gets a human review. You get quality work, on time, without the back-and-forth.

 

I hold myself to clear metrics. You will always know what I am working on and what results to expect.

 

By the Numbers

 

  8+ years  of experience across customer success, operations, and admin support

  98%  customer satisfaction score maintained at Union Bank Nigeria

  88%  reduction in customer response time through workflow changes

  40%  faster client onboarding through process improvement

  100%  first-contact resolution rate in customer support

  50+  staff trained in documentation and support best practices

 

You need your operations handled, your customers supported, or your book written. I am available and ready to start.

Your Business Deserves Better. Smarter Support, Smoother Operations, and Stories Worth Telling.

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